Higher education institutions must seek ways to improve efficiency, enhance the student experience, and reduce administrative bottlenecks. Traditionally, these processes have relied heavily on manual steps like collecting paperwork, verifying credentials, and physically issuing diplomas. These manual methods slow down administrative processes, introduce errors, add costs, and contribute to inefficiencies. Embracing an enterprise content management (ECM) platform like OnBase allows institutions to streamline every step of the academic journey, improving both operational efficiency and the student experience.

Customer experience is at the heart of every successful business strategy for banks, credit unions, and other financial institutions. Meeting customer expectations requires a proactive and seamless approach to customer interactions through digital transformation. Here are five key ways financial services providers enhance their customer experience.

The transportation and logistics industry is no stranger to document overload, but traditional document management systems often fall short of today’s demands. These legacy systems are typically isolated within specific departments and struggle to support the increasing need for digitization and automation.

Insurance companies are under pressure to modernize their processes and deliver customer satisfaction. OnBase by Hyland is an enterprise content management (ECM) system trusted by insurers to streamline operations, reduce costs, and improve service delivery. Let’s examine the top five reasons why insurance agencies choose OnBase.

Public records requests are crucial for maintaining government transparency, yet handling these requests can sometimes be a challenge for state and local agencies. Traditional request response methods are time-consuming, prone to delays, and require significant manual effort.

OnBase by Hyland is a robust platform that can streamline and automate the complex processes involved in global trade management. The solution focuses on enhancing the efficiency and accuracy of handling international transportation documents such as freight invoices, commercial invoices, and bills of lading. By digitizing these documents and automating data extraction, the platform helps organizations reduce manual data entry, minimize delays, and improve overall operational efficiency in global supply chain processes.

Meeting management and decision-making processes are critical for any organization. However, assembling paper-based agenda packets and ensuring that stakeholders have the necessary information can be time-consuming. OnBase Agenda Management offers a streamlined and efficient way to handle agenda development and meeting preparations.

Transportation and logistics companies require the ability to manage, process, and access critical information quickly and efficiently to stay competitive. As companies strive to meet increasing customer demands, reduce operational costs, and comply with regulatory requirements, it is critical that business utilize robust content management platforms. OnBase by Hyland is a comprehensive solution that goes beyond traditional document management to provide enterprise content services designed to streamline operations, enhance visibility, and ensure compliance.

Correctional facilities face the dual challenge of managing strict compliance responsibilities and handling large volumes of forms, documents, and records. Traditionally, these records are stored in a mix of paper filing cabinets, emails, spreadsheets, or disparate line-of-business applications. This fragmented approach poses compliance risks due to the potential for lost or misplaced records and impedes productivity as staff spend time searching for information or switching between multiple systems.

Your workforce needs tools that support efficient and flexible case management processes. OnBase by Hyland is a powerful case management solution that centralizes data and documents and automates workflows. Staff can use OnBase to manage case workloads, make informed business decisions, and improve productivity.