Today’s businesses experience increased demand for document processing. While excess demand indicates growth and opportunity, it can also lead to bottlenecks and inefficiencies when documentation demands are high, which can create delays and disruptions. Many organizations realize that their existing systems need enhanced workflow capabilities to stay competitive and efficient. OnBase is a robust enterprise content management system that connects business processes, so documents can be accessed and shared and tasks can be automated to improve organizational efficiency.

Why OnBase Workflow?

OnBase Workflow is designed to optimize your business processes and increase the speed and accuracy of your operations. By transitioning from paper-based systems to electronic workflows, information becomes instantly accessible, tasks are completed faster, and documents are easy to find and share. This shift enhances internal efficiency and improves customer service by ensuring timely and accurate processing of documents.

How Can 3SG Plus Help with Workflow Optimization?

3SG plays a crucial role as an authorized OnBase reselle, integrator, and professional services provider. With extensive experience in deploying customized OnBase solutions, 3SG helps organizations realize the full potential of the ECM environment. We help optimize your workflows in the following ways:

1. Seamless Integration

3SG ensures that your OnBase environment integrates seamlessly with your existing systems including ERP, CRM, and other critical business platforms. This integration is crucial for eliminating silos within your organization and allows different systems to communicate and share information across the enterprise.

2. Customized Workflow Solutions

Every organization has unique needs. We work closely with your team to understand your specific requirements, so we can configure OnBase workflows that streamline your processes. Our custom deployments can automate routine tasks, reduce manual intervention, and ensure that documents are routed efficiently.

3. Enhanced Document Management

With OnBase, documents are stored electronically in a central database, so they are easily accessible to employees. 3SG’s expertise in configuring OnBase ensures that your team can retrieve and share documents quickly, which reduces the time spent searching for files and increases overall productivity.

4. Real-Time Visibility and Compliance

We can help your organization leverage OnBase to gain real-time visibility into your processes. Users can monitor the status of documents and processes to ensure compliance with industry regulations and standards. Automated workflows also help maintain consistent process handling, which reduces the risk of errors and non-compliance.

The Bottom Line

Optimized workflows offer numerous benefits. When a document is ingested into the system, workflows can automate approvals, reviews, and notifications. Additionally, automation can increase productivity by sharing information between systems and notifying relevant employees of pending tasks. The result is a more efficient operation that saves time and reduces costs.

Connecting Systems, People, and Processes

OnBase Workflow doesn’t just push documents through work queues; it optimizes entire processes by using consistent rules to route electronic documents to ensure that employees have simultaneous access to all related documents. Simultaneous access facilitates quicker and more accurate business transactions. With OnBase, employees are no longer bogged down by manual searches or repeated requests for information. Instead, they can focus on organizational goals like increasing the customer base and improving service quality.

Beyond Specific Processes: Expanding Workflow Benefits

While OnBase Workflow significantly enhances specific processes within an organization, its benefits extend to other administrative areas including accounts payable, human resources, and contract management. Features like automatic email notifications, configurable timers, and role-based calendars ensure that documents are processed efficiently without manual intervention. Workflow ensures that no work slips through the cracks, so businesses can maintain smooth operational flow across the organization.


By partnering with 3SG, organizations can unlock the full potential of OnBase workflow solutions. Our expertise in integration, customization, and document management offers your organization a competitive advantage in the marketplace. Connecting your systems, people, and processes with OnBase enhances operational efficiency and ensures that your team can focus on what matters most: serving your customers and members effectively.

If you’d like to learn more about how we can help you improve your internal workflows, click the button to fill out the form. One of our team members will contact you to learn more about your specific needs.

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