For government agencies, the Request for Proposal (RFP) process is intended to help identify a cost effective solution or service that will help achieve business goals. RFPs are issued to modernize traditional paper-based permitting and licensing solutions to increase efficiency and citizen satisfaction. However, RFPs for permitting and licensing solutions require careful consideration to ensure a successful deployment. At 3SG Plus, we believe there are five critical items agencies should consider before issuing a Request for Proposal (RFP) for permitting and licensing software.

  1. Compliance and Security Measures: Government agencies handling citizen data must prioritize compliance and security. 3SG Plus offers expertise in ensuring that the software solutions comply with essential regulations like GDPR, HIPAA, etc. Our team has over 17 years of experience in regulatory compliance. Our permitting and licensing solutions comply with industry-standard regulatory requirements and provide robust security measures to safeguard agency and citizen data.

  2. Customization and Scalability: Every agency has unique needs, and not every solution can be tailored to meet these requirements. In addition, some out-of-the-box solutions are not “one size fits all.” Agencies must consider permitting and licensing solutions that can be customized to meet business objectives code, and process requirements and can be scalable to grow with the organization. 3SG Plus provides customizable solutions tailored to specific workflows and requirements. Moreover, our software solutions are designed with scalability in mind, ensuring seamless adaptation to future growth and evolving demands without exorbitant redevelopment or software replacement costs.

  3. User Experience and Accessibility: Constituent and agency user experience must be prioritized as part of the functionality requirements outlined within the RFP. If users have negative experiences using a platform, then the agency’s return on investment (ROI) is impacted. We understand the importance of user-friendly interfaces and accessibility. Our permitting and licensing solutions prioritize intuitive design and accessibility features to ensure that the software meets the needs of citizens and staff with varying levels of computer skills, digital literacy, and accessibility.

  4. Integration Capabilities and Platform Consolidation: Seamless integration with existing systems is crucial for maximizing efficiency. Additionally, platform consolidation offers additional benefits for improved productivity and cost-effectiveness. Our permitting software solutions include robust integration capabilities, enabling smooth data exchange with CRM platforms, GIS databases, and other essential systems. Using APIs and middleware solutions, we help agencies facilitate interoperability.

  5. Platform Consolidation: As agencies begin developing RFPs for permitting and licensing solutions, they should consider the following question: Can the new platform be leveraged for more than just permitting and licensing? If additional use cases are considered during RFP development, then the agency could increase the budget allocated for the new system and maximize ROI. We offer more than just a permitting solution—we can offer an entire ecosystem designed to support a variety of civic applications for building and planning, fire prevention, environmental health, occupational licensing, alcohol beverage control, etc.

  6. System Design and Architecture: Government agencies must also consider the underlying system design and architecture of the permitting solution. Opting for Software as a Service (SaaS) offerings, such as those provided by 3SG Plus, presents distinct advantages. Our solution’s SaaS model includes comprehensive services like regular product maintenance, security patches, hotfixes, and product upgrades as part of the subscription. This proactive approach ensures that technical debt doesn’t accumulate over time and safeguards against the pitfalls of aging platforms. By partnering with 3SG Plus, government agencies can access cutting-edge system design and architecture and lay the foundation for a sustainable, future-proof permitting and licensing software solution.

  7. Post-Implementation Support Services: While cost is always a consideration during the RFP response evaluation, agencies must also consider what that cost includes beyond software implementation. “Lowest responsible bidder” does not always translate to “best bang for the buck.” Cost to deploy the solution is one component. Agencies must also prioritize the cost for post-implementation support. A bidder could present a solution that’s well within the budget, and that bidder could be the cheapest. However, what kind of support will that vendor provide once the project is completed? Are they going to provide training or system maintenance? What level of support will the agency receive?

    3SG Plus doesn’t prioritize cheap. We prioritize quality. Every solution we offer includes post-deployment support, system maintenance, and end user training. While we may not always be the “lowest responsible bidder,” we are the bidder focused on delivering an exceptional solutions, services, and end user experiences. Ultimately those three priorities ensure that agencies can achieve their business objectives.

  8. Vendor Reputation: One of the biggest drawbacks of the RFP process is the lack of familiarity with bidders. Despite including “Qualifications and Experience” sections within the RFP, many agencies choose to focus on the cost rather than the company’s ability to deliver the solution. Qualifications and experience look good on paper, but a successful software deployment requires more than a list of previous projects and references—it requires partnership. Without partnership, agencies opens the door to risk. It’s imperative that agencies partner with a reputable vendor like 3SG Plus to ensure the success of the software implementation. With a proven track record and a focus on customer satisfaction, 3SG Plus provides agencies with reliable support services, including technical assistance, comprehensive training programs, and regular software updates.

Issuing an RFP for permitting and licensing software is a significant step for government agencies, and partnering with a trusted provider like 3SG Plus removes any unnecessary risk to the procurement process. If agencies develop RFPs with these considerations in mind, then the organization will ensure a successful software implementation that improves efficiency and citizen satisfaction.

3SG Plus can help your organization develop an RFP for permitting and licensing software that considers each of the items addressed in this blog. If you would like to learn more about how we can help, please click the button and fill out the form. We look forward to working with you.

“By clicking ‘Accept and Close,’ you agree to our Terms and Conditions, including the use of cookies to enhance site functionality and improve your browsing experience. For more details, please refer to our Privacy Policy. You can manage your cookie preferences in your browser settings.”