Outdated paper-based processes and manual workflows create bottlenecks, which lead to inefficiencies, lost documents, and frustrated staff. State and local government agencies now have access to software that streamlines operations and enhances citizen engagement: OnBase by Hyland. This enterprise content management platform can reshape the way government agencies operate in the following ways:
Shred Paper, Save Time and Money
The transition from paper to digital processes is not just about saving trees; it’s about saving time and resources. OnBase captures documents electronically, eliminating the need for manual tasks associated with paper-based workflows. By embracing web-based electronic forms and process automation, agencies can ensure that documents are never lost, and workflows are seamlessly streamlined.
Replace Manual Entry
Manual data entry is time-consuming and prone to errors. OnBase offers tools that can read paper documents and transfer data into electronic systems without human intervention. This frees up staff time, ensures accuracy, and expedites processing.
Achieve Straight-Through Processing
Imagine a scenario where forms and applications move through workflows without any human intervention. Tasks are prioritized, completion is expedited, and exceptions are automatically flagged. OnBase makes this a reality with its rules-based workflow automation, allowing agencies to achieve straight-through processing.
Move to a Shared-Services Approach
Centralizing IT solutions on a single, cloud-hosted platform offers numerous benefits including secure content storage, collaboration, and real-time data accessibility. OnBase facilitates this transition, enabling agencies to streamline operations while maintaining control and ownership over their data.
Implement Tools for New Programs
Agility is crucial in government operations–especially when new programs or initiatives arise. OnBase’s rapid application platform and case management tools let agencies quickly develop solutions without the need for custom coding. This centralized approach ensures seamless collaboration and data management across departments.
Streamline Searches for Information
Agency staff need to find relevant information quickly and accurately. OnBase’s advanced search capabilities enable users to overcome complex search challenges, accessing information across multiple repositories, systems, and databases. This not only saves time but also ensures compliance and security.
Improve Citizen Engagement with Web and Mobile Access
Citizens today want convenient access to government services. OnBase helps agencies provide self-service web portals, so citizens can submit applications online and track their status without the need for in-person visits or long waiting times. Additionally, mobile access to e-forms and other documentation allows field staff to submit and access necessary information on the go.
Enhance the Citizen Experience
Effective communication is key to fostering citizen engagement. OnBase’s customer communications management (CCM) tool enables agencies to personalize communications and automate document creation, reducing the time and effort required for high-volume correspondence. This enhances the overall citizen experience while improving operational efficiency.
Meet Every Agency Need with One Platform
From constituent case management to public records management, OnBase offers flexible solutions tailored to the unique needs of each government agency. OnBase provides the tools and capabilities to drive efficiency and effectiveness across the board for inspections, contracts, law enforcement operations, and human resources.
OnBase by Hyland is not just a software solution; it’s a catalyst for digital transformation in state and local government agencies. OnBase empowers agencies to operate more efficiently, transparently, and responsively in service to their constituents.