Content Management for Government Agencies

Content management for government enhances efficiency, ensures compliance, and streamlines document management for state and local government agencies.

Innovating Government Service Delivery with Content Management

State and local government agencies process enormous volumes of documents and data. Many of these records are still stored in paper files, shared drives, or outdated legacy systems. Manual and paper processes create delays, audit risks, and administrative burdens. Government agencies need smarter, more secure, and integrated ways to manage content and processes. Content management for government agencies can centralize documentation and automate workflows to enhance collaboration, maintain compliance, and improve transparency.

From Paper to Performance: Solving Government Information Challenges

Agencies are expected to do more with fewer resources while improving transparency, service delivery, and compliance. Fragmented systems and inefficient manual workflows often get in the way. ECM from 3SG Plus addresses these obstacles head-on.

Still relying on paper-based processes?

Discover how agencies like yours are replacing inefficiency with automation, transparency, and secure digital access. Our latest flyer breaks down how OnBase solves the paper problem in government.

Content Management Solutions for Every Corner of Government

Records Request Management

Simplify FOIA and public records request processes with online portals, automated notifications, and real-time tracking. OnBase makes it easier for constituents to submit requests and for agencies to manage responses quickly and securely.

Boards & Commissions Management

Centralize documents, agendas, and communications for boards and commissions. Streamline meeting scheduling, version control, and task tracking—all while ensuring transparency, compliance, and accountability.

Grants Management

Manage the entire grant lifecycle—from application to allocation—in one unified workspace. OnBase supports document tracking, stakeholder collaboration, and allocation oversight to help agencies stay compliant and efficient.

Agenda & Meeting Management

Automate meeting creation and document distribution with live streaming, video-on-demand, and a public-facing portal. Improve efficiency, increase access, and support better decisions through structured governance.

Training & Certification Tracking

Maintain up-to-date records of employee certifications and training activities. OnBase automates alerts for expirations, tracks renewal history, and supports compliance with detailed audit logs.

Contract Management

Automate contract creation, approval, and tracking with OnBase’s version control, task management, and secure repository. Reduce risk, eliminate manual bottlenecks, and stay ahead of renewals.

Correspondence Management

Capture, route, and archive communications with constituents and stakeholders. Standardize correspondence workflows for better response time, consistency, and record integrity.

Physical Records Management

Track and manage physical files, boxes, and locations alongside your digital records. Barcode scanning, audit trails, and retention automation ensure a complete view of all agency assets.

Intelligent Document Processing (IDP)

Use advanced data extraction and automated document capture to improve accuracy, reduce processing time, and accelerate onboarding of content into agency workflows. IDP supports regulatory compliance and enables faster decision-making.

From records management to procurement, ECM brings clarity, compliance, and efficiency to every department. By automating document management and integrating workflows across agencies, governments can operate more effectively while providing better services to the public.

Download our Government ECM Solutions Brochure to learn how ECM from 3SG Plus can help you modernize and unify your agency’s operations.

Looking for Permitting, Licensing, or Code Enforcement Solutions?

While OnBase is ideal for enterprise content and process management, Accela is our go-to platform for permits, licenses, inspections, and code enforcement. As an authorized Accela reseller and implementation partner, 3SG Plus helps government agencies streamline citizen services and modernize their civic operations.

Learn more about our Accela solutions for government.

Modern Tools for Modern Government

As government agencies accelerate their digital transformation efforts, modern ECM platforms like OnBase go beyond storage and workflow—they empower smarter, more agile operations through advanced technologies.

Secure Cloud Deployment

Robotic Process Automation

AI-Powered Natural Language Querying

OnBase is available via Hyland Cloud, an enterprise-grade content services platform designed for mission-critical deployments. Built with robust security, encryption, disaster recovery, and geo-redundancy, Hyland Cloud ensures 99.99% uptime and strict compliance standards.

Hyland RPA helps government agencies automate repetitive, rules-based tasks—like data entry and validation—without changing existing systems. Its low-code design and centralized management make it easy to scale automation and improve efficiency across departments.

OnBase leverages Hyland Knowledge Discovery to enable users to search multiple content sources using everyday language. It leverages AI agents and retrieval‑augmented generation (RAG) to deliver accurate, context-rich results, supports metadata filtering, and ensures full transparency.

Benefits of ECM for Government

Faster Public Service Delivery

Improved Operational Efficiency

Regulatory Compliance and Transparency

Automated workflows and centralized content allow staff to respond quickly and accurately to constituent needs.

Reduce delays, eliminate paper-based bottlenecks, and enable faster approvals across departments.

Support public records laws, audit readiness, and retention policies with secure access and full version control.

Cross-System Integration

Cost Savings and Risk Reduction

Scalable Modernization

Connect ECM with permitting systems, GIS, ERP, email, and other core platforms to eliminate silos and manual entry.

Reduce storage costs, improve data security, and minimize legal risks associated with poor documentation practices.

Lay the foundation for broader digital government initiatives—from citizen self-service portals to data-driven decision-making.

Centralize and Secure Government Data with 3SG Plus

With over 20 years of experience, 3SG Plus helps public sector clients implement enterprise content management systems using OnBase by Hyland.

Our solutions streamline agency operations by eliminating paper, automating manual processes, and integrating with core platforms like ERP, GIS, and permitting systems.

We work with city, county, and state departments to modernize how records are captured, managed, accessed, and archived—ensuring compliance with regulations and improving service delivery to constituents.

Want to see how this works in practice?

Explore our government ECM case studies to learn how agencies like yours are using OnBase to reduce turnaround times, increase efficiency, and meet their digital transformation goals.

OnBase: City Government Operations

3SG Plus implemented OnBase for a city government agency in 2019, integrating it with existing systems and tailoring it to meet department-specific workflows. This modernization effort enhanced operational efficiency, improved collaboration, and strengthened platform security, enabling the city to optimize processes across multiple departments.

OnBase: Public Health Operations

In partnership with a local public health department, 3SG Plus implemented a customized OnBase solution to modernize document management and workflow processes. By streamlining operations such as birth and death certificate requests and payment tracking, the department significantly improved efficiency, service delivery, and administrative oversight.

OnBase: County Auditor’s Offices

Since 2013, 3SG Plus has partnered with a local county auditor’s office to implement OnBase solutions that streamline document processing, workflow routing, and compliance management. By leveraging professional services and custom integrations, the office has improved operational efficiency, transparency, and service delivery to better support its community.

Accela/OnBase Integration: City Permitting Agency

3SG Plus streamlined a city department’s digital permitting and licensing operations by redesigning the building permit module, implementing new license types, automating processes, and integrating OnBase e-Plan Review with Accela. This work improved efficiency, reduced approval times, enhanced accuracy, and increased transparency.

What You Can Expect When Working with 3SG Plus

At 3SG Plus, we don’t just deliver software—we deliver results. With over two decades of experience helping government agencies digitize operations and improve service delivery, we know what it takes to make your ECM project successful. When you work with us, you can expect:

A partner who understands government.

We work with state and local agencies across departments—from boards and commissions to HR and public records. We understand your challenges and build solutions that work in the real world.

OnBase ECM implementations tailored to your business objectives.

Every government agency has unique workflows, regulations, and stakeholders. We take the time to align your ECM deployment with your goals, timelines, and technical environment.

Full lifecycle support.

Our team is with you every step of the way—from planning and configuration to go-live, training, and long-term managed services. We ensure your system evolves with your needs.

Secure, compliant solutions that meet regulatory requirements.

We prioritize security, audit readiness, and compliance with records retention laws, public records requirements, and agency policies—so you can operate with confidence.

A focus on results.

We help agencies cut processing times, improve access to information, reduce risk, and enhance constituent service. Our mission is to help you achieve measurable impact.

Frequently Asked Questions

1. What government departments benefit most from ECM?

HR, finance, public health, IT, clerk offices, permitting, inspections, zoning, code enforcement all benefit from ECM—any department managing forms, records, and approvals.

2. Can ECM integrate with our existing business applications?

Yes. OnBase includes connectors and APIs for popular systems like Microsoft O365, Adobe, SAP, and more.

3. Does ECM meet public records and compliance requirements?

Absolutely. OnBase offers detailed audit trails, role-based access, and retention automation to support FOIA, Sunshine Laws, and internal policies.

4. How long does an implementation take?

It varies based on project size and priorities, but phased rollouts let you realize value quickly. We’ll help you develop a roadmap that fits your goals and budget.

5. What happens after go-live?

3SG Plus provides comprehensive support, training, and managed services to ensure long-term success.

Ready to Get Started?

Want to see how ECM can transform your government agency? Let’s talk. The 3SG Plus team is ready to help you streamline document management, improve workflows, and achieve your digital government goals.

Government Resources

Digital Transformation for Records Management and Business Licensing

OnBase/Accela Integration: Electronic Document Review

Digital Transformation Imperative Guide for Local Government

Discover how municipalities can overcome the challenges of outdated systems and manual processes with modern ECM solutions. Learn how your agency can unify business licensing and records systems to create a more efficient and transparent government

Simplify and accelerate your plan review process with our OnBase Electronic Plan Review solution. Learn how this tool transforms paper-based workflows into efficient digital processes, freeing up staff and ensuring faster project approvals.

Embark on a journey to modernize your government agency and meet the demands of today’s citizens. This guide outlines the path to digital transformation, helping you overcome common challenges and unlock new levels of efficiency, transparency, and service.