Organizations across every industry embrace technology as a strategic advantage to streamline operations, automate workflows, and foster collaboration. However, even the most advanced systems can fall short when the applications exist within silos. Platform integration with a robust enterprise content management (ECM) system like OnBase by Hyland and existing platforms enables businesses and government agencies to unlock new levels of performance, streamline efficiency, and enhance decision-making capabilities. The result isn’t just smoother processes—it’s a smarter way of working.
Understanding Platform Integration: Building a Smarter Ecosystem
Platform integration refers to the seamless connection between separate applications that enables the systems to exchange data and automate interactions across an organization’s technology ecosystem. For example, OnBase integrates with ERP systems like SAP and Oracle, CRM platforms like Salesforce, EMR systems in healthcare, and specialized tools for planning, development, and education.
Integrating disparate platforms breaks down the barriers that typically exist between systems. Information no longer lives in isolated silos—it becomes part of a unified, dynamic environment accessible from multiple entry points. Employees can pull up relevant documents within their primary business systems, eliminating time-consuming back-and-forth between applications. Staff spend less time searching for information and more time focused on critical work.
OnBase is a flexible ECM solution that supports integrations with over 500 third-party applications using REST and SOAP APIs. Connectors are also available for industry-specific systems ranging from Esri ArcGIS to Cerner PowerChart, Epic, and Accela. This adaptability enables organizations across sectors to craft digital ecosystems tailored to their unique needs.
Benefits of OnBase Integrations
Organizations that integrate OnBase into their daily operations experience a wide range of benefits, from operational efficiency to improved compliance. These benefits are not hypothetical—they are measurable, tangible, and transformative.
Streamlined Workflows
Centralized Access to Information
Integration automates manual processes, eliminates redundant data entry, and minimizes human error. Whether an organization is managing invoices, permit applications, or patient records, integration ensures that documents move seamlessly through workflows. For example, by integrating with SAP or Oracle, accounting departments can process invoices directly within familiar ERP screens, reducing delays and bottlenecks.
With OnBase serving as a central content hub, users can access the documents they need directly from within systems like Outlook, Salesforce, or SharePoint. This centralized access provides a comprehensive view of each case, customer, or project, allowing employees to make informed decisions more quickly and effectively.
Improved Compliance and Security
Enhanced Customer Experience
When multiple systems are connected through a unified ECM platform like OnBase, compliance becomes more manageable. Document retention policies, audit trails, and access controls are centralized and standardized. For example, healthcare providers benefit from integrations with EMRs like Epic and NextGen, which ensure secure and compliant access to patient records.
Efficiency improvements are not just internal—they extend to external stakeholders. By streamlining service delivery, reducing turnaround times, and ensuring accurate communication, OnBase helps organizations meet and exceed customer expectations. In public sector planning departments, integration with Accela expedites plan reviews, improves transparency, and makes it easier to serve constituents.
Platform Integration as a Pillar of Digital Government
Government agencies are uniquely poised to benefit from platform integration. In a landscape where funding is limited and expectations are high, digital transformation is no longer optional—it’s essential. OnBase plays a critical role in this journey by enabling integration across disparate platforms and unifying data for decision-making.
From reducing paper usage through automated data capture to increasing service speed with robotic process automation, OnBase integrates every aspect of digital government. When connected to legacy systems or modern platforms via integration hubs, OnBase consolidates operations and paves the way for sustainable, scalable innovation. Moreover, through federated search capabilities, staff can find the information they need across departments in seconds, improving response times and elevating citizen satisfaction.
OnBase and Accela Integration: Electronic Plan Review
Local government agencies often face outdated processes and fragmented data systems that hinder service delivery. Building and planning departments deal with cumbersome paper reviews, version control issues, and inefficient document sharing.
By integrating OnBase with Accela Civic Platform, these departments can completely transform how they manage permits and plans. Staff gain immediate, secure access to documents within Accela screens and mobile inspection tools. Electronic Plan Review functionality enables collaborative review of drawings, streamlines approvals, and auto-generates adjudication letters—all without printing a single page.
The OnBase/Accela integration doesn’t just improve internal efficiency. It delivers faster project approvals for constituents, enhances transparency with real-time updates, and provides administrators with performance metrics that support continuous improvement. Click the button below to learn more about OnBase Electronic Plan Review with Accela.
3SG Plus: Your OnBase Integration Partner
Implementing platform integrations is not a DIY project. It requires deep understanding of business processes, compliance standards, and technical architecture. 3SG Plus is an authorized reseller, integrator, and managed services provider for OnBase by Hyland. With 20 years of experience supporting digital transformation initiatives, we help organizations design, implement, and maintain customized OnBase integrations that align with strategic goals. Our services go beyond software installation—we offer complete lifecycle support.
Pre-Deployment Consultation
Before implementation, we conduct discovery sessions, solution reviews, and workflow assessments. Then we tailor the platform to your organization’s operational and regulatory requirements, ensuring you get the most from your investment.
Project Deployment and Customization
Before implementation, we conduct discovery sessions, solution reviews, and workflow assessments. Then we tailor the platform to your organization’s operational and regulatory requirements, ensuring you get the most from your investment.
Ongoing Support and Managed Services
Our relationship doesn’t end at go-live. We provide managed services that include software upgrades, help desk support, user training, and compliance monitoring. We also assist with system performance testing and disaster recovery planning to ensure long-term sustainability.
When you partner with 3SG Plus, you’re not just getting a technology vendor—you’re gaining a trusted advisor committed to your digital success.
Looking Ahead: Why Integration Matters More Than Ever
The rapid pace of technological advancement means organizations must continue to evolve in an attempt to remain competitive. Integrating OnBase with existing platforms isn’t just about convenience—it’s about future-proofing your operations.
As more enterprises and agencies move toward hybrid or fully remote work environments, integrated content platforms like OnBase offer mobile access, centralized governance, and secure collaboration tools that support distributed teams. The ability to scale, adapt, and respond to new challenges in real time becomes a strategic advantage, not a luxury.
Whether your goal is to modernize IT infrastructure, enhance customer service, or streamline internal workflows, platform integration is the lever that unlocks greater efficiency and value.
Make OnBase Integrations Your Competitive Edge
Integrating OnBase into your enterprise architecture is more than a technical upgrade—it’s a strategic move that drives measurable outcomes. With seamless access to information, automated workflows, improved compliance, and better customer service, organizations can do more with less, faster and smarter. Achieving that level of transformation requires a partner who understands your industry, your challenges, and your goals. That partner is 3SG Plus.