Enterprise Document and Content Management Systems
Streamline document management with 3SG Plus and OnBase by Hyland
What is Enterprise Document and Content Management?
Enterprise Document Management is a comprehensive solution for organizing, storing, and managing an organization’s digital and paper-based documents. ECM software helps businesses streamline workflows, improve collaboration, and ensure regulatory compliance by providing a structured and secure way to handle content.
- Document Capture & Storage – Digitize and centralize business records for seamless access.
- Advanced Search & Retrieval – AI-powered indexing and metadata tagging for instant access to content using traditional search and natural language processing (NLP) agents.
- Workflow Automation – Automate document approvals, contract and case management, and invoice processing through low/no-code BPA (business process automation) solutions or AI-driven agents.
- Platform Consolidation – Integrate and unify multiple document management systems into one streamlined platform for improved efficiency and reduced complexity.
- Security & Compliance – Role-based access, encryption, and audit trails to meet regulatory standards.
As experienced ECM implementation experts, we help organizations integrate Hyland OnBase and other enterprise document management systems to create a seamless, digital-first approach to managing critical business content.
Our Enterprise Document Management Solutions
OnBase Implementation & Deployment
We provide complete project implementation services for efficient and effective solution deployments. We offer design consultation, project management, installation, data migration, system integration, and automated workflow development services.
OnBase Training & User Adoption
Our comprehensive training sessions are tailored to your unique OnBase environment to ensure everyone maximizes the system's potential. We also deliver strategic guidance on best practices for workflow optimization and process automation, so you can achieve peak efficiency.
Managed Services & On-Going Support
3SG Plus managed services provide proactive, expert support and maintenance for Accela and OnBase deployments, guaranteeing optimal system performance and return on investment. Our comprehensive services include upgrades and patches, system administration, and help desk support.
Document Imaging Services
Our advanced document imaging services convert physical documents into high-resolution digital assets, ensuring meticulous detail capture. Digitized assets are then seamlessly integrated into OnBase to provide instant access. Document imaging enhances document lifecycle management, reduces operational costs, and significantly boosts productivity.
Why Choose 3SG Plus for OnBase Solutions and Content Management?
As an authorized reseller, integrator, and service provider, we bring over 20 years of dedicated experience in configuring, managing, and optimizing OnBase platforms.
Our team of certified experts crafts customized solutions to precisely match your unique business requirements, backed by comprehensive support services that ensure your OnBase investment delivers maximum, ongoing value.
What Can an Enterprise Content Management System Do for Your Organization?
ROBUST DOCUMENT MANAGEMENT
- Manage document versioning, metadata, and workflows
- Streamline content creation, collaboration, and approval processes
ADVANCED SEARCH AND RETRIEVAL
- Find and retrieve documents from a single repository using traditional filters, keywords, and metadata, enhanced by AI-powered indexing and metadata tagging
- Leverage artificial intelligence, natural language processing (NLP) agents, and metadata to search documents and gain instant access to content through AI-powered indexing and metadata tagging
GOVERNANCE AND COMPLIANCE
- Centralize document storage, apply access controls, and manage audit trails
- Automate document retention policies and mitigate compliance risks
PLATFORM CONSOLIDATION
- Leverage APIs to integrate with other existing business applications
- Automate data exchanges and synchronize information across the enterprise
BUSINESS PROCESS AUTOMATION
- Automate repetitive tasks and standardize workflows
- Reduce manual errors and ensure consistency across departments
SCALABILITY
- Accommodate changes in workload, users, and workflows
- Adapt to changing business needs and company growth
INTUITIVE USER INTERFACE
- Simplify platform navigation, task execution, and information retrieval
- Improve user adoption and reduce training and onboarding costs
ADVANCED SECURITY
- Implement roles-based access to safeguard sensitive data and protect against unauthorized access
- Ensure compliance with data protection regulations and industry standards
PLATFORM CUSTOMIZATION
- Create custom forms, fields, and workflows to meet your specific needs
- Modify and extend platform functionality to meet your business objectives
SERVICE AND SUPPORT
- Maximize system uptime, value, and effectiveness
- Receive personalized assistance, leverage technical expertise, and access training resources 24/7/365
Verticals that Benefit from OnBase Enterprise Document Management Software
State and Local Government
- Digitize permit application processes, shorten approvals processes, and reduce paperwork
- Consolidate public records, document management, and other systems for easy access to information
- Deploy for law enforcement, public safety, health and human services, planning and development, and finance and administration
Healthcare
- Digitize medical records for easy access by healthcare providers to improve patient care and reduce errors
- Automate billing and claims processing to expedite reimbursements and minimize revenue cycle inefficiencies
- Implement for clinical and medical imaging, health information management, and billing and claims
Higher Education
- Automate transcript request procedures and streamline exchange of academic records for students and staff
- Integrate course registration systems to simplify enrollment processes and minimize administrative burden
- Implement for admissions, financial aid, student affairs, and registrar’s offices
Insurance
- Streamline policy issuance, automate underwriting processes, and reduce turnaround times
- Leverage fraud detection algorithms to identify suspicious claims and mitigate financial loss
- Deploy for policy management, claims, and third party administration
Corporate
- Centralize employee onboarding documentation, expedite hiring processes, and ensure compliance
- Manage administrative workflows, invoicing, approvals, and vendor management
- Deploy for Accounts Payable, Human Resources, approval management, and supply chain management
Financial
- Automate loan origination processes, reduce manual errors and expedite approvals for borrowers
- Enhance regulatory compliance with automated audit trails and reporting mechanisms for financial transactions
- Implement for retail and corporate banking, lending, and wealth management
Case Studies: How OnBase and 3SG Plus Improve Operations for Public and Private Sector Customers
We pride ourselves on delivering impactful, tailored solutions that help organizations streamline operations, improve efficiency, and drive digital transformation. Our customer case studies highlight real-world examples of how businesses, government agencies, and institutions have successfully implemented our solutions to address their unique challenges.
Explore our case studies to discover how we’ve empowered our clients to:
- Boost Operational Efficiency – Learn how our solutions have optimized workflows and reduced manual processes.
- Achieve Compliance and Security – See how we’ve helped organizations meet regulatory standards and secure critical business data.
- Enhance Collaboration and Productivity – Discover how our technology has enabled better communication and teamwork across departments.
- Drive Digital Transformation – Read about how our clients have embraced innovation to stay ahead in their industries.
Our approach empowers our customers to adapt to evolving business needs, streamline operations, and drive continuous improvement initiatives, maximizing their ROI and enhancing user experience.
City Government Operations
3SG Plus implemented OnBase for a city government agency in 2019, integrating it with existing systems and tailoring it to meet department-specific workflows. This modernization effort enhanced operational efficiency, improved collaboration, and strengthened platform security, enabling the city to optimize processes across multiple departments.
Public Health Operations
In partnership with a local public health department, 3SG Plus implemented a customized OnBase solution to modernize document management and workflow processes. By streamlining operations such as birth and death certificate requests and payment tracking, the department significantly improved efficiency, service delivery, and administrative oversight.
County Auditor’s Offices
Since 2013, 3SG Plus has partnered with a local county auditor’s office to implement OnBase solutions that streamline document processing, workflow routing, and compliance management. By leveraging professional services and custom integrations, the office has improved operational efficiency, transparency, and service delivery to better support its community.
Private Sector Enterprises
Since 2020, 3SG Plus has provided comprehensive professional services to a privately owned healthcare solutions manufacturer with over 3,000 OnBase users. By delivering proactive platform monitoring, incident resolution, and change management, we have ensured system stability, performance, and reliability, allowing the customer to streamline operations and drive continuous improvement.
Frequently Asked Questions (FAQs)
How are AI systems integrated into ECM solutions?
AI systems are integrated into ECM solutions like OnBase through a combination of built-in features and external tool integration. OnBase provides its own AI-powered functionalities and allows for seamless connection with third-party AI tools including existing client systems. Large Language Models (LLMs) enhance content indexing by leveraging their ability to understand context and semantics, which results in more accurate and relevant search results through Natural Language Processing (NLP). LLMs also index and integrate unstructured data like text and images to provide a holistic understanding of content regardless of its source, type, or structure.
Can you migrate existing records to a new ECM system?
Yes. We specialize in data migration strategies to move documents securely and efficiently.
How does ECM improve compliance?
Enterprise document management systems include role-based access controls, document tracking and audit logs to ensure full compliance with industry regulations.
Want to Learn More about Enterprise Content Management Services?
Ready to streamline your document management? Our team of OnBase experts is here to help you digitize, optimize, and automate your content workflows. Contact us today to schedule a consultation and discover how 3SG Plus can enhance your enterprise document management systems.