Introduction
Maintaining operational efficiency and system reliability is crucial for business success. A privately owned healthcare solutions manufacturer had over 3,000 users accessing its OnBase platform. The organization faced significant challenges in ensuring the stability and performance of their OnBase environment.
Recognizing the need for a more proactive approach, the manufacturer turned to 3SG Plus, a provider of comprehensive OnBase professional and managed services. Our partnership addressed the pressing incident resolution and change management issues and set the foundation for ongoing platform enhancements that would allow the organization to thrive amidst evolving business demands.
Our Solution
Our comprehensive managed and project-based professional services have significantly enhanced operational efficiency for the customer. Our work has ensured the stability, performance, and reliability of the customer’s OnBase system.
We proactively monitor the OnBase platform, resolve incidents, deploy platform enhancements and upgrades, and conduct user training that helps facilitate change management. Rather than needing to keep experienced but expensive OnBase experts on staff fulltime, the customer is able to flex 3SG’s OnBase experts on and off specific projects as needed, helping keep overhead costs down. Our approach has empowered the customer to adapt to evolving business needs, streamline operations, and drive continuous improvement initiatives to optimize system performance and user experience.
Challenges Addressed
- Platform stability, performance, and reliability
- Undefined issue resolution and change management processes
- Limited platform enhancement capabilities
- Lengthy system downtime
Results
- Improved platform stability, performance, and reliability
- Prompt issue remediation and minimized downtime
- Change management processes compliment evolving business needs
- Continuous improvement initiatives driving system performance, efficiency, and user experience enhancements
- Maximized ROI through dedicated platform support and OnBase Professional Services from 3SG Plus, coupled with variable cost approach for project-based work
Conclusion
Our tailored professional services have transformed operational capabilities for the manufacturing company. We helped our client minimize downtime and maximize return on investment by enhancing platform stability and performance and implementing effective change management processes. Proactive support and continuous improvement illustrate how strategic managed service partnerships can help organizations cost-effectively address current challenges and prepare for future growth and success in an ever-changing industry.