Navigating the complexities of modern organizational operations, whether in the public or private sector, demands robust and adaptable technological solutions. From managing permits and licenses to ensuring public safety and streamlining internal workflows, the right software can make a significant difference in efficiency, transparency, and overall service delivery. 3SG Plus serves as a key digital transformation partner, offering expertise as a reseller and integrator to help organizations select, implement, and support these critical technologies.
The transformative power of strategic digital transformation is clearly illustrated through 3SG’s portfolio of customer work, which highlights how organizations have overcome operational hurdles and achieved remarkable improvements. These examples underscore the importance of not just adopting software, but also having a trusted partner like 3SG Plus to guide the entire process from initial design to ongoing support to ensure that technology investments translate into tangible operational benefits.
3SG's Digital Transformation within the Public Sector
Government agencies at all levels face increasing pressure to optimize their processes, enhance citizen engagement, and ensure compliance. Through content management platforms like OnBase and government technology solutions like the Accela Civic Platform, 3SG Plus helps agencies improve internal workflows, implement effective document management practices, and improve compliance and constituent services.
Streamlining Operations for a County Auditor Office with OnBase
The impact of strategic technology implementation extends beyond public safety and building services. A local county auditor’s office leveraged 3SG’s OnBase solutions to streamline its operations. By implementing a Board of Revisions (BOR) solution and a Case Management solution for the Child Support Enforcement Agency, the auditor’s office addressed manual documentation processes, a lack of streamlined workflow routing, compliance challenges, and ongoing software configuration issues.
The OnBase solutions improved document, application, and forms management, optimized workflow routing, and enhanced compliance. These enhancements lead provided the organization with streamlined processes, increased transparency, efficiency, and improved staff collaboration. Dedicated platform support also maximized the agency’s return on investment.
OnBase Enhances Efficiency for a City Building and Zoning Department
A local city building and zoning department endured manual plan review processes, a lack of transparency, decentralized document management, and limited search capabilities. In 2015, the agency partnered with 3SG Plus to integrate an OnBase e-Plan Review module with the agency’s existing Accela platform.
The new module digitized and streamlined plan reviews, expedited project timelines, enhanced transparency and efficiency, improved collaboration, and provided better access to archived documents. The integration of OnBase with the city’s Accela permitting software further improved the accessibility of plan statuses and documents, resulting in enhanced service delivery and a significant return on investment.
Modernizing Public Health Department Processes with OnBase
A public health department within also sought to modernize its operations in 2019 by partnering with 3SG Plus. The agency aimed to optimize processes for birth and death certificate requests and payment tracking because they faced challenges with manual records management and payment processing.
The 3SG Plus team implemented OnBase and migrated a substantial volume of health system documents. The implementation led to improved workflow automation, the creation of a centralized repository for over 1.5 million health records, reliable payment tracking, increased administrative oversight, and streamlined document retrieval. The new processes ultimately enhanced service delivery for constituents within the community.
Optimizing City Government Operations with OnBase
The successful deployment of OnBase for a local city government further underscores the adaptability and impact of enterprise content management systems. A city government needed to address diverse operational needs across departments. In addition, the agency lacked system integration capabilities and had platform security concerns.
The city worked with 3SG Plus to tailor and integrate OnBase with existing business applications. This customization software environment optimized functionality across various departments and resulted in streamlined document and workflow management, enhanced transparency and efficiency, and staff collaboration.
Accela Modernizes Fire Prevention Operations
One city fire department recognized the need to modernize its fire prevention operations. The department relied on outdated legacy systems and manual processes and needed to enhance efficiency for inspections, permitting, and compliance.
By collaborating with 3SG Plus, the fire department implemented the Accela Civic Platform for Fire Prevention. This cloud-based solution automated workflows for inspections and permits and provided mobile access for field inspectors. The 3SG team migrated legacy data to the new Accela system; additionally, we also implemented business process automation and created custom record types.
The Accela implementation addressed challenges a number of challenges including manual delays, limited real-time data access, and inconsistent workflows. Accela provided the fire department with enhanced operational efficiency, improved compliance through standardized digital record-keeping, reduced administrative burden, and increased transparency.
Empowering Government Efficiency Through Digital Transformation
Another government agency serves compelling example of how a digital overhaul can lead to significant improvements. The department faced inefficient permitting processes, workflow bottlenecks, and fragmented document management in electronic plan reviews. 3SG Plus redesigned the agency’s existing Accela permit module, streamlined licensing procedures, automated processes.
These improvements resulted in increased efficiency in permit application and review, reduced approval times, and enhanced accuracy in licensing and permitting. The outcome was a more efficient operation that better served both the city staff and the community.
3SG's Digital Transformation Expertise in the Private Sector
The benefits of strategic software implementation and expert partnership are not limited to the public sector.
OnBase Optimizes Internal Processes for a Healthcare Equipment Manufacturer
A privately owned healthcare equipment manufacturer with a large user base recognized the need for proactive platform monitoring and support for their OnBase system. They partnered with 3SG Plus to ensure the stability, performance, and reliability of their critical software.
We provide this customer with professional services including proactive monitoring, incident resolution, problem identification, and change management. The customer has experienced improved platform stability and minimized downtime. Additionally, we offer continuous improvement initiatives to enhance system performance and user experience.
Enhancing IT Infrastructure for an Energy Sector Client
A major utilities provider with a proprietary IT application hosted on AWS faced IT challenges related to the performance, scalability, and security. 3SG Plus conducted an IT Business Process Assessment (BPA to identify bottlenecks and recommend improvements for scalability and security.
We also reviewed their endpoint devices and provided cybersecurity support. Our assessment gave the client a comprehensive understanding of their mission-critical application and provided the customer’s IT staff with actionable recommendations and project planning information, so they could implement changes to their infrastructure at their own pace and within existing budget constraints.
Improving Real Estate Development Workflows and Systems
A residential real estate development firm sought to improve its operational workflows and supporting IT systems. They engaged 3SG Plus to conduct an end-to-end Business Process Assessment (BPA). Our team interviewed staff, reviewed software utilization and functionality, and analyzed internal workflows.
The resulting assessment provided the client with a holistic understanding of their IT infrastructure, recommendations for enhancements, and project timelines and cost information. The BPA empowered them to optimize their IT environment, so they could streamline operations and improve service delivery.
Building a Scalable Data Center for a Utilities Provider
A national utilities and power company sought to modernize its IT infrastructure to streamline operations, optimize resources, and ensure scalability and security. 3SG Plus implemented a Software-Defined Data Center (SDDC) solution using Nutanix and VMware technologies and secure Cisco network and Palo Alto firewalls. The SDDC provided a flexible and scalable infrastructure, enhanced security, optimized application performance, improved data management, and simplified network administration. Ultimately, the client experienced lower operational costs.
3SG Plus: Your Partner in Digital Transformation
3SG Plus is more than just an IT software reseller and integrator—we are a digital transformation partner focused on helping clients liberate themselves from inefficiencies. Our team specializes in helping organizations design, implement, and support software solutions tailored to each client’s unique operational goals.
When you partner with 3SG Plus, you gain access to a team of experts who take the time to understand your challenges and objectives. In the design phase, we work closely with you to map your current processes, identify areas for improvement, and tailor the software solution to meet your specific needs. This collaborative approach ensures that the implemented system aligns perfectly with your organizational goals.
The implementation phase is where our technical expertise truly shines. We handle the intricacies of integrating the new software with your existing IT infrastructure, ensuring a smooth and efficient transition. We also perform data migrations, system configurations, and any necessary customizations to optimize the software’s functionality for your specific workflows. Our goal is to minimize disruption and ensure that your team can quickly and effectively adopt the new system.
Our commitment doesn’t end with implementation. We understand that ongoing support is crucial for the long-term success of any software solution. 3SG Plus provides comprehensive support services including troubleshooting, system maintenance, updates, and user training.
We are also dedicated to ensuring that your software continues to operate at peak performance and that your team has the knowledge and resources they need to maximize its benefits. By partnering with 3SG Plus, you gain a trusted advisor who is invested in your success and committed to helping you leverage technology to achieve your operational goals.
Conclusion
The journeys of public and private sector organizations highlight a consistent truth: realizing operational excellence hinges on the strategic application of technology, expertly guided. At 3SG Plus, we provide that crucial guidance. We are dedicated to empowering organizations to navigate the complexities of digital transformation and achieve their strategic objectives through our deep expertise and partnership approach.
Our proficiency in understanding the nuances of effective content management and robust IT infrastructure ensures that the right software is expertly designed, seamlessly implemented and integrated, and consistently supported to drive significant improvements in efficiency, transparency, and service delivery.