
Citizen Request Management: How ECM and Accela Modernize Service Delivery
When a citizen submits a request—whether for a building permit, license renewal, or records inquiry—the speed and accuracy of your agency’s response can define the

When a citizen submits a request—whether for a building permit, license renewal, or records inquiry—the speed and accuracy of your agency’s response can define the

Across industries, agencies and organizations are recognizing that paper-based filing systems can no longer support modern expectations for transparency, responsiveness, and regulatory accountability. Citizens and

A government agency’s reputation depends not only on policy but on performance—the ability to serve citizens efficiently, transparently, and compliantly. Yet many agencies are still

When organizations delay digitization, the cost extends far beyond paper. It’s the quiet drain on productivity, compliance, and long-term sustainability that can hold an organization

Every correctional facility is built on a foundation of records. From intake and classification to rehabilitation, parole, and facility maintenance, documentation drives nearly every process

Mountains of paperwork have long been part of everyday life in correctional facilities. From offender intake forms to incident reports, HR files, and maintenance logs,

Agencies across federal, state, and local levels continue to wrestle with the ever-growing volume of documents, records, contracts, and correspondence. As digital transformation accelerates, government

Government agencies are under constant pressure to manage increasing workloads, address public expectations for transparency, and comply with growing regulatory requirements, all while being asked

Departments of Corrections (DOCs) face a uniquely complex challenge when managing operations, security, and information technology. They stand at the intersection of public service and

Stacks of files, rows of filing cabinets, and endless paper trails have long defined how organizations manage their information. Yet, these traditional methods often slow