AI-Powered Enterprise Content Management
Transform documents into knowledge. Automate decisions. Reduce risk.
Traditional document management systems store data — and approximately 90% of that data is unstructured. AI-enabled content management turns data into action. 3SG Plus helps organizations move beyond static repositories by embedding artificial intelligence into enterprise content management to unlock insight, automation, and measurable ROI. By combining AI, Intelligent Document Processing (IDP), workflow automation, and governance, we help organizations streamline operations, improve decision-making, and reduce compliance risk without disrupting existing systems.
The Challenge with Traditional Content Management
Most organizations manage large volumes of unstructured content including documents, forms, emails, and records that require human assistance to move, understand, and act. This human effort required results in slow processing, inconsistent decisions, compliance gaps, and underutilized data.
AI changes how content works across the enterprise by automatically capturing, understanding, and acting on information at scale.
Intelligent Document Processing (IDP) & Data Ingestion
Turn Unstructured Content into Automation-Ready Data
IDP is the foundation of AI-driven automation. Our AI solutions capture, classify, and validate information from any document source to create clean, structured data that flows directly into business processes. By leveraging machine learning and generative models, our solutions automatically extract critical data points and indexes them with contextual metadata for instant searchability using natural language prompts. Extracted details are then validated against existing ERP or CRM systems in real-time to ensure high-accuracy, straight-through processing with minimal intervention, so staff can focus on service delivery.
Automated Data Extraction
AI uses machine learning and generative models to extract critical data like invoice line items, form fields, or contract clauses from scanned documents, PDFs, emails, and digital files regardless of format or layout.
Classification & Indexing
Incoming documents are automatically identified, classified, and enriched with contextual metadata for instant searchability, accurate routing, and automated application of retention and security policies from the moment content enters the system.
Validation & Quality Control
Extracted data is validated in real time against core ERP systems and CRM platforms. Only low-confidence exceptions are flagged for review to enable high-accuracy straight-through processing.
Outcome: Faster processing with dramatically reduced manual data entry.
Outcome: Consistent organization, faster access, and built-in compliance.
Outcome: Higher accuracy, fewer errors, and reduced operational overhead.
Hyper Automation: AI-Driven Workflow Orchestration
Automate End-to-End Business Processes
Once data is structured, we combine intelligent data with workflow automation to create efficient, self-driving processes across the enterprise. Our solutions utilize agentic automation to handle multi-step tasks and escalate complex cases when necessary for consistent decision-making at scale. Built-in process intelligence continuously monitors these workflows to identify bottlenecks and recommend improvements, making your automation smarter over time.
Agentic Automation
AI agents perform multi-step tasks and make contextual decisions within workflows without manual intervention. AI agents can automatically approve low-risk transactions, escalate compliance concerns, or route complex cases to the right team.
Straight-Through Processing (STP)
AI manages transactions from document capture through final posting in systems like SAP, Oracle, or Epic to eliminate unnecessary human touchpoints.
Process Intelligence and Monitoring
AI continuously monitors workflows to identify bottlenecks, predict failures, and recommend improvements. Automation becomes smarter over time.
Outcome: Faster cycle times and consistent decision-making.
Outcome: Lower costs, faster service delivery, and predictable outcomes.
Outcome: Ongoing operational optimization and measurable performance gains.
Content Intelligence, Search, & Knowledge Discovery
Unlock the Value of Your Existing Content
Your content repository contains years of untapped insight. Our AI solutions activate this information to support faster decisions and better outcomes. By implementing a generative AI layer, we transform your search engine into an insight engine where users can ask natural-language questions to receive instant summaries and reports. This is supported by an intelligent metadata layer that enables semantic search, connecting related documents across silos to ensure your team has faster access to institutional knowledge.
Generative AI for Insights
Users can ask natural-language questions across large content repositories and receive accurate summaries, answers, and reports, effectively turning the search engine into an insight engine.
Intelligent Metadata Layer
AI enriches content with deep, context-aware metadata to enable semantic search and connect related documents across departments and systems.
Decision Support
AI analyzes historical patterns (i.e., claims history, contract language, or audit findings) to support risk assessment and guide complex decisions.
Outcome: Faster access to knowledge and improved productivity.
Outcome: Improved discovery across silos.
Outcome: Better decisions with less effort.
Strategic AI, Governance & Compliance
Built-In Intelligence for Secure, Compliant Operations
AI plays a critical role in governance and risk management. 3SG Plus applies intelligence where it matters most to ensure content remains secure, compliant, and audit-ready. We automate the application of retention and security policies to satisfy strict regulatory standards while using intelligent anomaly detection to flag risks early. By integrating these capabilities directly into your existing platforms, we provide a secure foundation that drives long-term success and strengthens your overall governance posture.
AI-Powered Governance
Automated classification aligns content with regulatory requirements like HIPAA or GDPR to ensure retention rules and access controls are applied consistently.
Risk Mitigation & Anomaly Detection
Machine learning monitors content and workflows for unusual patterns to help identify potential fraud, errors, or policy violations early.
Platform Integration & Adoption
We integrate AI seamlessly with your existing OnBase content management ecosystem. Our change management approach ensures rapid adoption and long-term success.
Outcome: Reduced compliance risk and improved audit readiness.
Outcome: Proactive risk management.
Outcome: Faster time-to-value with minimal disruption.
AI-Enabled Content Management Use Cases by Industry
Financial Services
Streamline invoice processing, audits, and risk management
Government
Improve application processing, records management, and citizen services
Healthcare
Automate medical records intake, EOB processing, and compliance reporting
Insurance
Accelerate claims intake, routing, and fraud detection
3SG Plus: Your Partner for AI-Driven Transformation
Choosing the right partner is just as important as choosing the right technology. 3SG Plus has been helping customers manage unstructured data for three decades. Our team brings deep expertise, proven platforms, and a practical approach to AI adoption.
Platform and Proprietary Intelligence
We combine the strength of Hyland OnBase with proprietary AI capabilities to deliver enterprise-grade governance alongside advanced automation.
Deep Industry Expertise
Our team understands the operational realities of regulated industries, so we can apply AI where it delivers the fastest and most meaningful ROI.
Accelerated Time-to-Value
Pre-trained, industry-specific AI models reduce deployment time and cost, so you see results sooner.
A Future-Ready Foundation
Our AI architecture is designed to evolve, supporting generative AI and advanced analytics as your organization grows.
Frequently Asked Questions
How does AI integrate with our existing ECM and business systems?
Our AI solutions are designed to integrate seamlessly with existing enterprise platforms, ERP systems, and other line-of-business applications. AI capabilities are embedded into current workflows, enhancing how content is captured, processed, and used without requiring a rip-and-replace of your existing technology stack.
Is our data secure when using AI-enabled content management?
Yes. Security and compliance are foundational to our approach. AI operates within your governed ECM environment, applying existing access controls, retention policies, and audit requirements. Sensitive data remains protected, and AI-driven classification ensures content is handled according to regulatory and organizational policies.
Do we need large datasets to use AI effectively?
No. Our solutions use pre-trained, industry-specific AI models that deliver value immediately. While models continue to improve over time, organizations do not need massive historical datasets to begin benefiting from AI-enabled automation and content intelligence.
How long does it take to see value from AI-enabled ECM?
Many organizations see measurable improvements within weeks. By focusing on high-impact processes like document intake, data extraction, and workflow automation, AI can reduce manual effort, accelerate processing, and improve accuracy early in the deployment lifecycle.
How does 3SG Plus support adoption and long-term success?
3SG Plus provides end-to-end services including strategy, implementation, training, and ongoing optimization. We don’t just deploy AI. We help organizations operationalize it, ensuring solutions are adopted, governed, and continuously improved to deliver long-term value.
Stop managing documents. Start driving decisions.
Fill out the form below to discover how AI-powered content intelligence can improve efficiency, reduce risk, and deliver measurable results across your organization.