State and local governments must offer the same seamless, secure payment options that consumers expect in the private sector. Whether it’s paying for permits, licenses, or inspections, the process needs to be fast, flexible, and reliable. To meet these expectations, Accela has partnered with PayPal to deliver a powerful, integrated payment solution designed specifically for government agencies.
The Benefits of PayPal Commerce for State and Local Governments
Accela’s PayPal Commerce solution offers government agencies an end-to-end payment processing platform that integrates effortlessly with the Accela Civic Platform and Accela Citizen Access. This “no-code” solution means agencies won’t need to rely on extensive IT resources or custom development, which makes PayPal Commerce a quicker, more affordable option.
Some of the key benefits include the following:
- Multiple Payment Methods: Customers can pay via PayPal, credit, or debit card. This flexibility makes the payment process more accessible and encourages the adoption of electronic payments.
- Favorable Rates: Accela has negotiated competitive transaction rates exclusively for its customers, ensuring cost-effectiveness. The rate stands at 2.4% + $0.10 per transaction, which is lower than many other payment processing solutions.
- Seamless User Experience: With a web-based interface embedded directly into Accela Citizen Access, customers can complete their transactions 24/7 without the need to visit the municipality’s office.
- Security and Compliance: The payment system is fully PCI/DSS compliant, providing peace of mind for both government agencies and the residents they serve. It ensures the highest standards of security, which is critical for handling sensitive financial transactions.
Streamlined Integration and Maintenance
One of the standout features of this integration is its simplicity. With no development work required, agencies can implement the solution quickly and reduce the time-to-market. This means faster access to a modern payment processing system without disrupting ongoing operations.
PayPal Commerce has been fully tested with every Accela Civic Platform release, so there’s no need to worry about system updates affecting the payment functionality. Agencies also benefit from Accela’s robust support and maintenance for continuous, reliable service.
Enhancing the Customer Experience
The Accela and PayPal’s partnership is designed to enhance the customer experience. Residents can make payments from the comfort of their homes, which improve convenience and reduces the need for in-person visits. For those who prefer face-to-face interactions, the system also supports over-the-counter payments.
By offering flexible payment options, agencies increase electronic payment adoption, minimize paperwork, and save time for both staff and residents. Additionally, the integration provides full visibility into transactions through detailed reporting features available via the PayPal account, so agencies can access the insights they need to manage financial operations effectively.
Choose 3SG Plus for Your Accela/PayPal Commerce Integration
3SG Plus has nearly 20 years of experience deploying Accela solutions for state and local government agencies. Our knowledgeable team works with your agency to design and implement Accela solutions tailored to meet your unique needs. We can integrate PayPal Commerce with your Accela platform, and we can implement workflow automations to ensure your agency operates with maximum efficiency.
As constituents continue to seek consumer-like experiences from their government services, the Accela/PayPal Commerce integration offers state and local agencies a solution that is secure, user-friendly, and future-ready. This prebuilt, fully supported integration ensures government agencies deliver streamlined, secure, and flexible payment experiences to their citizens.