Constituents expect their local governments to provide transparency, efficiency, and digital-first citizen services. Existing paper based or fragmented systems often impede progress and cause inefficiencies, create data siloes, and strain budgets. The solution? The Accela Civic Platform. Accela is a civic software platform that integrates operations across all departments. This solution can improve service delivery and provide returns on investment (ROI) through streamlined workflows and better decision-making.
The Value of Accela
Accela offers a centralized ecosystem that consolidates operations for numerous departments including permitting, licensing, fire prevention, public health, and code enforcement. Accela is a scalable solution that creates a seamless experience for citizens, back-office staff, and field workers. While the platform can be deployed for one or two specific departments, local governments experience more benefits when Accela is deployed as a government-wide solution.
When treated like an ecosystem rather than an individual software solution, Accela can deliver the following benefits across the entire enterprise:
Enhanced Collaboration Across Departments
Departments using a shared system can easily collaborate without duplicating efforts. For example, a permitting team can automatically notify inspection staff, fire prevention teams, utilities, and public works when application approvals are required.
Improved Resource Allocation
Reducing the number of standalone systems minimizes IT maintenance and training costs. A single platform also optimizes workforce management by enabling staff to handle diverse tasks more efficiently.
Data-Driven Decision-Making
Accela standardizes data across departments, providing a “single source of truth.” This approach enables faster and more informed decision-making, which is critical for addressing community needs and long-term planning.
Scalability for Future Needs
As community demands grow, Accela can easily scale to include additional departments and functions. This ensures long-term ROI by supporting both current and future operational requirements.
ROI: Beyond Cost Savings
Investing in a unified civic platform isn’t just about reducing expenses—it’s about creating value. Governments using enterprise-wide systems experience the following ROI:
- Faster service delivery and reduced response times.
- Increased citizen satisfaction through transparent and streamlined processes.
- Enhanced security and reduced vulnerability to cyber threats.
- Long-term savings by avoiding the costs of maintaining multiple outdated systems.
Conclusion
Adopting Accela is a transformative step for local governments aiming to modernize their operations. By breaking down silos and embracing an enterprise approach, governments can deliver better services, optimize resources, and ensure sustainable growth.
3SG Plus is an authorized Accela reseller, integrator, and professional services provider. Our design and implementation services ensure that your Accela deployment meets your business objectives. Our Accela user training and post-deployment support services are designed to maximize the value of your deployment.