Your workforce needs tools that support efficient and flexible case management processes. OnBase by Hyland is a powerful case management solution that centralizes data and documents and automates workflows. Staff can use OnBase to manage case workloads, make informed business decisions, and improve productivity.
Empower Your Workforce
OnBase case management offers employees a holistic view of all the information necessary to complete their work. This 360-degree perspective ensures that every detail is at staff fingertips when they are managing a customer relationship, a project, or an incident. This comprehensive view allows for better decision-making, improved visibility, and increased effectiveness over time.
OnBase significantly enhances productivity by consolidating all case-related information including data records, documents, notes, conversations, emails, and history into one intuitive interface. Data centralization eliminates the need for employees to juggle multiple systems or manage scattered spreadsheets. Users can log activities, add notes and updates, delegate tasks, and schedule events all within OnBase.
Detailed dashboard views enable easy process monitoring and pattern recognition to facilitate data-driven decisions and continuous improvement. Complete audit trails and historical records of all actions improve transparency and accountability.
3SG Plus an authorized OnBase reseller, integrator, and professional services provider. We help public and private sector clients deploy OnBase case management solutions to improve transparency, boost productivity, and enhance collaboration. We work with you to understand your operational needs before we implement OnBase, so we can build custom workflows that align with your existing business processes.
Plan for Scalability
OnBase isn’t just a case management solution. It’s an enterprise content management (ECM) system. It can be used to support a wide range of business applications across your organization. In addition, it’s completely scalable based on the needs of your organization. The platform’s ability to scale allows you to start small expand your OnBase solution over time as your needs evolve.
As part of a unified platform, OnBase minimizes the time and cost associated with creating and maintaining multiple point solutions, shared spreadsheets, outdated database applications, or custom coding. The platform also integrates with existing business applications and ERP systems to provide a complete view of all key information.
The OnBase case management solution can be quickly deployed within your organization. It utilizes a “point-and-click” platform configuration approach makes it easy to implement and allows IT to be more responsive to organizational needs.
The team at 3SG Plus is focused on liberating customers from inefficiencies. Through our discovery process, we can help you identify other areas where OnBase can provide positive impact to your organization and improve return on investment. Our professional services team works with you to manage the project deployment, and our user adoption training and post-implementation support services ensure you get the most from your software solution.
Conclusion
OnBase by Hyland is the perfect solution for case management. It empowers your workforce, enhances productivity, and scales with your organization to ensure your teams are always ready to meet the demands of a dynamic business environment. When implemented by 3SG Plus, your company receives additional support during and after implementation.