Managing constituent cases for human services and public assistance can be a daunting task for agencies. The workload is heavy, resources are stretched thin, and traditional paper-based processes slow progress. Agencies need to modernize and streamline document management and workflows to improve service delivery for those who rely on public assistance programs.
OnBase by Hyland is a powerful enterprise content management platform that combines case management, document capture, and customer communications into one centralized solution.
Here’s how it can revolutionize constituent case management for your agency:
1. Speed Up Applications and Eligibility Determinations
Manual, paper-based processes slow down public assistance application and eligibility determination. OnBase eliminates these inefficiencies by enabling electronic document capture, rules-based workflows, and process automation. Applications and supporting documents can be submitted online, and eligibility determinations are expedited with fewer manual tasks.
2. Replace Manual Data Entry with Automation
Manual data entry is time-consuming and error prone. OnBase automates data entry processes, so information can be captured and transferred without human intervention. Automatic data entry frees up staff time, reduces errors, and accelerates processing times.
3. Achieve Straight-Through Processing
OnBase uses rules-based workflows to prioritize tasks and flag any exceptions. Simply put, applications that are fully completed can move through the system without delay; so staff can focus only on cases that require human intervention.
4. Move to a Centralized, Cloud-Based Platform
Migrating to a cloud-based platform like OnBase allows agencies to consolidate their IT solutions into one secure, centralized system. OnBase offers real-time access to case files, making collaboration between caseworkers easier and more efficient, no matter where they are.
5. Enhance Constituent Engagement with Digital Channels
With OnBase, agencies can offer multiple ways for constituents to engage with case files including web portals, mobile access, and automated notifications. Constituents can submit documents and check the status of their applications online, improving transparency and reducing delays in communication.
Why Choose OnBase for Case Management?
OnBase is designed to meet the diverse needs of human services agencies including Medicaid, SNAP, TANF, child protective services, etc. The platform’s flexibility and scalability make it the ideal solution for agencies looking to modernize their operations and provide better service to their communities.
For agencies ready to embrace digital transformation, OnBase is the key to speeding up processes, reducing workload, and improving outcomes for both staff and constituents. 3SG Plus is an authorized OnBase reseller, integrator, and professional services provider. Our team of OnBase experts can help you implement an OnBase solution designed to achieve your operational goals and deliver maximum value.