How Accela’s Automated Alerts Improve Code Enforcement for Building and Zoning Teams

Introduction

Effective code enforcement is crucial for thriving, safe communities. Building and zoning teams are tasked with managing inspections, compliance, and violations. However, these teams don’t always have the tools required to provide effective code enforcement. The Accela Civic Platform automates alerts to streamline code enforcement processes, so agencies can address code violations and improve communication with stakeholders.

The Role of Automated Alerts in Code Enforcement

The Accela Civic Platform offers a suite of capabilities tailored for building and zoning teams. Automated alerts are a key component, offering pre-configured notifications for various scenarios. These alerts can:

1. Enhance Communication by automatically notifying property owners and complainants about updates, missing documentation, or payment deadlines.
2. Boost Efficiency by triggering follow-up inspections or workflow actions based on prior outcomes to ensure no violations slip through the cracks.
3. Improve Compliance Rates by sending reminders for unresolved issues to reduce the likelihood of repeat violations and escalating penalties.

Accela’s Automated Alerts in Action

1. Permit Application Example: When a property owner submits a permit application, Accela can automatically
   • Notify the assigned inspector
   • Schedule the initial inspection
   • Send a confirmation email to the applicant
2. Code Violation Example: Upon identifying a code violation, Accela can
   • Issue a violation notice to the property owner
   • Schedule a follow-up inspection
   • Notify the code enforcement officer
   • Escalate the case to a supervisor if the violation remains unresolved.

By integrating alerts with GIS mapping and workflow automation, Accela empowers agencies to focus resources on critical tasks while keeping all parties informed in real-time.

Accela Services from 3SG Plus

As an authorized Accela reseller and integrator, 3SG Plus provides end-to-end solutions for implementing and optimizing the Accela Civic Platform. Our expertise includes:

• Custom Configuration: Tailor automated alerts and workflows to match your agency’s specific code enforcement processes.
• Seamless Integration: Ensure smooth interoperability with existing systems like GIS and payment platforms.
• Training and Support: Provide hands-on sessions and ongoing Help Desk assistance to ensure your team leverages Accela’s full potential.

With decades of experience in delivering government technology solutions, 3SG Plus is your partner in transforming your agency’s code enforcement processes.

Conclusion

Accela’s automated alerts revolutionize code enforcement by reducing manual effort, increasing compliance, and enhancing communication. For building and zoning teams aiming to modernize their operations, partnering with 3SG Plus ensures a seamless transition to a more efficient and effective workflow. Take the next step in streamlining your agency’s processes today by filling out the form below. One of our Accela team members will reach out to you.