Insurance companies are under pressure to modernize their processes and deliver customer satisfaction. OnBase by Hyland is an enterprise content management (ECM) system trusted by insurers to streamline operations, reduce costs, and improve service delivery. Let’s examine the top five reasons why insurance agencies choose OnBase.
1. Efficient Claims Management
Handling claims can be a complex process especially with increasing volumes of diverse content like PDFs, videos, and photos. OnBase allows insurers to centralize all claim details within their existing systems (e.g., Guidewire, Duck Creek), so staff can easily manage and share content among adjusters and third parties. Automated workflows further streamline standard claims processing while escalating complex cases to the right team members.
2. Faster New Business and Underwriting
Speed is crucial when it comes to onboarding new customers and underwriting policies. OnBase automates the capture and routing of documents, so all applications reach the right employees. With complete visibility into all data, underwriters can make informed, data-driven decisions quickly, which leads to faster policy issuance and greater customer satisfaction.
3. Seamless Policy Administration
Customers expect a smooth, self-service experience when making policy changes. OnBase empowers users to manage their own accounts, edit details, and update preferences through mobile-friendly online forms. It supports omnichannel communication to ensure consistency no matter if the customer interacts via phone, mobile, or mail.
4. Integration with Core Insurance Systems
OnBase offers seamless integration with industry-leading core systems like Guidewire and Duck Creek and enterprise solutions like SAP and Salesforce. These integrations eliminate the need for time-consuming custom implementations, so insurers can utilize familiar system interfaces to provide employees with the information they need.
5. Modernizing to the Cloud
As insurers seek greater agility, OnBase’s cloud-based content services provide a scalable solution for evolving business needs. By reducing legacy infrastructure and supporting cloud migration, OnBase helps insurers enhance their content delivery and respond more quickly to market demands.
3SG has over two decades of experience servicing OnBase customers. As an authorized OnBase reseller, integrator, and professional services provider, we liberate customers from inefficiencies by centralizing content and implementing workflows and automation. Our expert team can handle every aspect of an OnBase deployment—from solution design to post-implementation support.